Question 1

What is the US Global Entry monitoring service?

Accepted Answer

Our service automatically monitors the U.S. CBP (Customs and Border Protection) system for available Global Entry interview appointment slots. When slots become available at your chosen enrollment centers, we instantly notify you via email, SMS, or WhatsApp so you can book your appointment before others.

Question 2

How does the monitoring system work?

Accepted Answer

We continuously check the official CBP scheduling system for appointment availability at your selected enrollment centers. Our system runs 24/7 and can check as frequently as every 30 seconds. When new slots appear, our notification system immediately sends you alerts with direct booking links to secure your appointment quickly.

Question 3

How accurate are the notifications?

Accepted Answer

Our notifications are highly accurate as we pull data directly from the official CBP scheduling API. However, appointment slots can fill up very quickly (sometimes within minutes), so we recommend acting on notifications immediately. We also include duplicate detection to prevent spam notifications for the same slots.

Question 4

Can I monitor multiple enrollment centers?

Accepted Answer

Yes! You can monitor up to 3 enrollment centers simultaneously. This significantly increases your chances of finding an available appointment since you're not limited to just one location. Simply select your preferred centers during setup or modify them later in your dashboard.

Question 5

How often does the system check for appointments?

Accepted Answer

You can configure the monitoring frequency based on your needs: every 30 seconds, 1 minute, 1.5 minutes, 2 minutes, or 5 minutes. More frequent checking increases your chances of catching new slots quickly but may result in more notifications during busy periods.

Question 6

What types of notifications do you send?

Accepted Answer

We offer multiple notification channels: email (with detailed slot information and direct booking links), SMS text messages for instant alerts, and WhatsApp notifications. You can enable or disable each channel based on your preferences. We also send daily digest emails summarizing available slots.

Question 7

What's the difference between instant alerts and daily digest?

Accepted Answer

Instant alerts are sent immediately when new appointment slots are detected — these are time-sensitive notifications you should act on quickly. Daily digest emails are sent once per day and summarize all available slots across your monitored locations, perfect for planning and overview.

Question 8

Are there limits on notifications?

Accepted Answer

To prevent spam, we limit instant notifications to 3 per day per customer by default. However, you'll always receive your daily digest email regardless of instant notification limits. We also include duplicate detection to avoid repeated notifications for the same appointment slots.

Question 9

How much does the service cost?

Accepted Answer

We offer a simple one-time payment model with no monthly subscriptions, hidden fees, or automatic renewals. You pay once and get full access to all features for the duration. Visit our pricing page for current rates.

Question 10

Is payment processing secure?

Accepted Answer

Absolutely. We use Stripe for payment processing. We never store your credit card information on our servers. All transactions are encrypted and PCI DSS compliant.

Question 11

How do you protect my personal information?

Accepted Answer

We take privacy seriously. We only collect the minimum information needed to provide our service (email, phone number for notifications, and your preferred enrollment centers). We never share your data with third parties. All data is encrypted in transit and at rest. We are GDPR compliant and follow strict data protection standards.

Question 12

Do you work with the official CBP system?

Accepted Answer

Yes, we monitor the official U.S. Customs and Border Protection scheduling system. We use the same public API that the official website uses, so our data is always current and accurate. However, we are not affiliated with or endorsed by CBP — we're an independent service that helps you monitor for appointments.

Question 13

Do you book appointments for me?

Accepted Answer

No, we only monitor and notify you when appointments become available. You must book the appointment yourself through the official CBP website. Our notifications include direct links to the booking page to make this as quick and easy as possible.

Question 14

What if I'm not receiving notifications?

Accepted Answer

First, check your spam/junk folder as automated emails sometimes end up there. Verify your contact information is correct in your account settings. Make sure monitoring is enabled in your dashboard. If you're still having issues, contact our support team with your account details and we'll investigate immediately.

General Questions

Setup & Configuration

Notifications

Pricing & Billing

Technical & Privacy