Find answers to common questions about our Global Entry appointment monitoring service.

General Questions

What is the US Global Entry monitoring service?

Our service automatically monitors the U.S. CBP (Customs and Border Protection) system for available Global Entry interview appointment slots. This includes both first-time interviews and renewal interview appointments when CBP requires one. When slots become available at your chosen enrollment centers, we instantly notify you via email, SMS, or WhatsApp so you can book your appointment before others. Membership renewal is separate from our one-time service payment and is handled through your official TTP account.

How does the monitoring system work?

We continuously check the official CBP scheduling system for appointment availability at your selected enrollment centers. Our system runs 24/7 and can check as frequently as every 30 seconds. When new slots appear, our notification system immediately sends you alerts with direct booking links to secure your appointment quickly.

How accurate are the notifications?

Our notifications are highly accurate as we pull data directly from the official CBP scheduling API. However, appointment slots can fill up very quickly (sometimes within minutes), so we recommend acting on notifications immediately. We also include duplicate detection to prevent spam notifications for the same slots.

Setup & Configuration

Can I monitor multiple enrollment centers?

Yes! You can monitor up to 3 enrollment centers simultaneously. This significantly increases your chances of finding an available appointment since you're not limited to just one location. Simply select your preferred centers during setup or modify them later in your dashboard.

Can I change my monitored locations after signing up?

Absolutely! You can update your monitored enrollment centers anytime through your dashboard. Changes take effect immediately, and you'll start receiving notifications for your new selections right away.

How often does the system check for appointments?

You can configure the monitoring frequency based on your needs: every 30 seconds, or every 1, 2, 3, 5, or 10 minutes. More frequent checking increases your chances of catching new slots quickly but may result in more notifications during busy periods.

Notifications

What types of notifications do you send?

We offer multiple notification channels: email (with detailed slot information and direct booking links), SMS text messages for instant alerts, and WhatsApp notifications. You can enable or disable each channel based on your preferences. We also send daily digest emails summarizing available slots.

What's the difference between instant alerts and daily digest?

Instant alerts are sent immediately when new appointment slots are detected — these are time-sensitive notifications you should act on quickly. Daily digest emails are sent once per day (at a time you choose) and summarize all available slots across your monitored locations, perfect for planning and overview.

Are there limits on notifications?

To prevent spam, we limit instant notifications to 3 per day per customer by default (administrators can adjust this). However, you'll always receive your daily digest email regardless of instant notification limits. We also include duplicate detection to avoid repeated notifications for the same appointment slots.

Pricing & Billing

How much does the service cost?

Plans start at $20.99 for a single Trusted Traveler program for 31 days, and the price depends on how many programs you monitor — see the pricing page for the full table. There are no monthly subscriptions, hidden fees, or automatic renewals.

Is there a free trial?

No, we do not offer a free trial. You can start using our service immediately after payment and begin monitoring your preferred Global Entry enrollment centers right away.

Is payment processing secure?

Absolutely. We use Stripe for payment processing, which is the gold standard for online payments. We never store your credit card information on our servers. All transactions are encrypted and PCI DSS compliant. Your financial information is completely secure.

Technical & Privacy

How do you protect my personal information?

We take privacy seriously. We only collect the minimum information needed to provide our service (email, phone number for notifications, and your preferred enrollment centers). We never sell your data, and payment details are handled entirely by Stripe — we don't store card information. See our Privacy Policy for full details.

What happens if the service is interrupted?

Our monitoring runs continuously on cloud infrastructure. If we experience an interruption, we work to restore service as quickly as possible. If you believe an outage affected your monitoring period, contact support and we'll look into it.

Do you work with the official CBP system?

We monitor the same publicly available scheduling data that the official CBP website uses, so alerts reflect what the scheduler shows at the time of each check. However, we are not affiliated with or endorsed by CBP — we're an independent service that helps you monitor for appointments, and slots can be taken between the time we check and the time you book.

Do you book appointments for me?

No, we only monitor and notify you when appointments become available. You must book the appointment yourself through the official CBP website. Our notifications include direct links to the booking page to make this as quick and easy as possible. This ensures your personal information stays secure and you maintain full control over your appointment.

Support

How can I contact customer support?

You can reach our support team via email at support@usglobalentry.com. We typically respond within 24 hours, often much faster. For urgent issues during business hours, we aim to respond within 4 hours. Our team is knowledgeable about both our service and the Global Entry process.

What if I'm not receiving notifications?

First, check your spam/junk folder as automated emails sometimes end up there. Verify your contact information is correct in your account settings. Make sure monitoring is enabled in your dashboard. If you're still having issues, contact support at support@usglobalentry.com with your account details and we'll investigate immediately.

I can't access my account. What should I do?

Try using the "Forgot Password" link on the login page first. If that doesn't work or you're having other account issues, email us at support@usglobalentry.com with your registered email address and a description of the problem. We'll help you regain access quickly.